Privacy Policy
Effective Date: January 1, 2026
Global Hope Collective Corp dba Hurricane Help Florida
Contact: info@hurricanehelpflorida.org
1. Introduction
Global Hope Collective Corp, doing business as Hurricane Help Florida (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect information through www.hurricanehelpflorida.org (the “Site”), website-linked forms, and related communications.
This policy covers assistance requests, donations, volunteer participation, event registrations, and other interactions with Hurricane Help Florida. Additional notices and consent forms may apply to specific programs.
This website policy does not describe all information practices of the StormResQ mobile application. Please review the privacy disclosures provided through StormResQ before using the app.
2. Information We Collect
Depending on your interaction with us, we may collect:
Contact information: Name, email address, telephone number, mailing address, and communication preferences.
Assistance information: Household details, property ownership or occupancy, storm damage, insurance coverage, claims, disaster assistance received, financial circumstances, requested services, and supporting documents or photographs.
Sensitive information you provide: Disability, health-related, veteran, or other information relevant to eligibility, accessibility, or assistance needs.
Donation and event information: Donation amounts, transaction records, registrations, and related correspondence. Third-party payment processors handle payment information under their own privacy policies.
Volunteer and partner information: Skills, availability, organizational affiliations, and participation records.
Communications: Information submitted through forms, emails, telephone calls, surveys, or other correspondence.
Technical information: IP address, browser and device information, referral source, pages visited, and interactions with the Site.
We may receive relevant information from an authorized person applying on your behalf, partner organizations, or publicly available property records.
Please provide only information requested or necessary for your interaction with us. Do not submit Social Security numbers, payment card details, or complete medical records through general contact forms or ordinary email.
3. How We Use Information
We use information to:
Respond to inquiries and communicate about requests.
Evaluate applications and program eligibility.
Coordinate assistance, referrals, and recovery services.
Process donations, maintain financial records, and issue receipts.
Manage volunteers and events.
Send preparedness resources, program updates, newsletters, and fundraising communications consistent with your preferences.
Meet grant, accounting, audit, reporting, and legal requirements.
Improve website functionality and measure outreach effectiveness.
Protect our systems and address suspected fraud or misuse.
Submitting an application does not guarantee assistance.
4. How We Share Information
We do not sell or rent donor or applicant contact lists.
We may share information with:
Service providers supporting website hosting, forms, communications, payment processing, recordkeeping, analytics, and other operations.
Assistance partners, including nonprofit organizations, case managers, contractors, and service providers involved in evaluating or delivering assistance. We limit disclosures to information relevant to their role and obtain authorization where required.
Funders, grant administrators, auditors, or government agencies when needed to document eligibility, services, expenditures, or compliance. We use aggregate or de-identified information where appropriate.
Other recipients you authorize, such as an organization receiving a referral.
Legal authorities or other appropriate parties when required by law or reasonably necessary to protect safety, address fraud, or protect legal rights.
Third-party providers and partner organizations may have their own privacy policies.
5. Photographs, Testimonials, and Stories
We obtain permission before publicly using an assistance recipient’s identifiable story, testimonial, or photographs for fundraising, publicity, or media outreach.
Submitting an application does not itself authorize public use of your identity or story. Any applicable media release will describe the authorized use.
6. Cookies, Analytics, and Advertising Measurement
The Site may use cookies, tags, and similar technologies to support website functions, understand visitor activity, and measure advertising and outreach results.
These technologies may collect online identifiers, device information, pages visited, and actions such as clicking a link or submitting a form. Analytics and advertising providers may process this information under their own privacy policies.
You can manage or block cookies through your browser settings. Blocking cookies may affect some website functions. We obtain consent and provide additional choices where required by applicable law or provider policies.
7. Your Choices and Privacy Requests
You may:
Unsubscribe from marketing emails using the unsubscribe link.
Request access to information you have provided.
Request corrections or deletion of your information.
Contact us about communication preferences or privacy concerns.
Send requests to info@hurricanehelpflorida.org. We may verify your identity before responding.
Requests are subject to applicable law and recordkeeping requirements. Certain information may need to be retained for grant compliance, accounting, audits, legal obligations, or unresolved program matters. We honor additional privacy rights where applicable law requires them.
Unsubscribing from marketing emails does not stop necessary communications about an active application, donation, registration, or service request.
Declining to provide information needed to evaluate eligibility may limit our ability to process an application.
8. Information Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including administering programs and meeting financial, grant, audit, and legal requirements.
Retention periods vary by record type and applicable requirements. When information is no longer needed, we take reasonable steps to delete it, securely dispose of it, or de-identify it.
9. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links and Services
The Site may link to or use third-party websites, donation platforms, registration tools, and other services.
Their privacy practices are governed by their own policies. Please review those policies before providing information.
11. Children’s Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the Site.
Parents, guardians, or authorized adults may provide relevant information about household members, including children, when requesting assistance.
If you believe a child under 13 has submitted personal information directly through the Site, contact us so we can investigate and take appropriate action.
12. Changes to This Policy
We may update this policy to reflect changes in our programs, technology, information practices, or applicable requirements.
We will post the revised policy here and update the Effective Date. We will provide additional notice or obtain consent for changes where required.
13. Contact Us
For questions or requests concerning this policy or your information, contact:
Global Hope Collective Corp dba Hurricane Help Florida
info@hurricanehelpflorida.org